-All deposits are non-refundable.

-We ask that the remaining balance is paid in cash on the actor’s arrival or within a 24 hours by bank transfer.. Please do not pay the final balance any earlier or this will be treated as a deposit.

-We have a 48 hour cancellation policy. Failure to cancel within this window will require a full fee.

-Petrol costs may apply.

- All actors are fully DBS checked and have their own individual public liability insurance.

- Social media posts featuring children will always be approved by the parent/guardian of the booking.

-We cannot accept venues with no available parking.

-We are committed to creating magical experiences free of all forms of discrimination.

-Any aggression or abuse directed towards our actors will not be tolerated under any circumstance.

-We do not wish to violate or infringe upon any copyright laws. Our characters have NO association with any copyright organisations.